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Interpersonal Conflict

· Conflict,Leadership,Communication

Conflicts are a necessary part of working life in order for businesses to be successful. When we hire smart, diverse teams, we must expect they have different opinions. Indeed, that is the benefit of diversity. Businesses benefit from having many different opinions in order to solve problems and be innovative. Businesses also benefit from deciding on and sticking to one opinion, in order to behave consistently, act effectively, and make efficient use of resources. Therefore, Conflict is a necessary and healthy activity that we should expect to find at all levels of healthy businesses.

This is a living collection of resources that I use with in my Leadership Development workshops related to Conflict, Leading teams and Managing Meetings. It includes all the resources I refer to in the 2-hour workshops, Making the Most out of Conflict at Work and Resolving Interpersonal Conflict at Work  I have selected the content based on my observation of the leaders I have worked with and coached along their leadership journeys from MBA to CEO. Also see the related posts on Saying No, Psychological Safety and Managing your Boss

Please use the comments section at the foot of the page to suggest resources you have found useful on this topic and I'll add them for the benefit of others.

Please contact Andrew here for the archive materials from the InterPersonal Conflict workshop at The University of Manchester SEA Centre 30th May 2023

Please contact me here if you would like to discuss how you may go further in this topic, watch my videos about how Executive Coaching can help you or Group Coaching can accelerate your team's effectiveness.

The fundamental flaw with Conflict Management approaches are to frame conflicts as discrete transactions. Regardless of whether they are Task, Process, Relationship or Status conflicts, I encourage my clients to see them as waves in continuing relationships. So build win-win relationships before you need to disagree; afterwards, reflect together about how you disagreed.







For good ideas and true innovation, you need human interaction, conflict, argument, debate. Margaret Heffernan